BiggerZ Close Account | Pause, Self Exclude or Delete Now

Option one, take a break with a time out

A time out locks your account for 24 hours, 7 days, 30 days or 90 days. During the time out you cannot log in, deposit or play. Marketing emails pause automatically. You can set a time out yourself from the responsible gaming menu in your account settings. Once active, the time out cannot be cut short. At the end of the period, the account reopens automatically.

Time outs are ideal for short breaks, especially after a tough session or when life is getting busy. They take seconds to set and take effect immediately.

Option two, self exclude for six months or longer

Self exclusion is the most powerful safer play tool. Choose a period from six months up to five years, or permanent. Once active, the account is locked, marketing stops, any active bonuses are voided and pending withdrawals are processed normally. You cannot reopen early under any circumstances. At the end of the period, you must contact support to reactivate the account, with a 24 hour cool off.

Option three, fully close the account

Closing an account permanently removes your access to play. Your personal data is retained only for as long as required by anti money laundering and licensing regulations, then deleted. To close your account, contact support via live chat or email and ask for a permanent closure. The team will confirm any pending balance and process a withdrawal before closing.

Step by step closure

1. Withdraw any remaining balance first. Use a verified payment method to avoid delays.
2. Cancel active bonuses if any. Bonus funds are forfeit on closure.
3. Open live chat from any page on the casino site. Ask for permanent closure.
4. Confirm your identity. Support will verify before closing the account.
5. Receive confirmation by email. Your account is closed and access is removed.

Reopening a closed account

If you closed your account for non gambling reasons (changing email, no longer playing, switching operators) you can request reopening at any time by contacting support and verifying your identity. Self excluded accounts cannot be reopened until the chosen self exclusion period ends.

What happens to your data

Personal data is retained for the period required by anti money laundering rules, typically five years from the date of closure. After that, it is securely deleted. You can request a data export at any time before closure under your privacy rights. See our privacy policy for the full detail.